Log in to your account. Onboarding with ProctorU may take up to 15 minutes, which does not count against your exam time. Using webCampus Guide. 1 2 Log out procedures ProctorU offers a LiveChat feature. Technical Support for Proctor U: Phone: 855-772-8678 Email: hesi-support@proctoru.com Live Chat on their site also available. If you have questions or concerns about if your computer will meet the requirements, youc an contact them. For questions and issues related to physical test center appointments and other concerns, please visit . Ideally speaking, you cannot cheat on ProctorU because it has strict restrictions and mechanisms that detect cheating if a student breaks those restrictions. Chat Now! Once you have launched the Exam, open the chat widget to connect with ProctorU Support for in-exam assistance. Email address used in your GACE account; Live Chat: A live chat option is available within your ProctorU account. For assistance, please contact ProctorU at 1-855-772-8678 or visit the ProctorU Help Center. ProctorU Website Support: Support can be found within the ProctorU Support website. Email: help@proctoru.com. allows you to take a proctored exam at your convenience and completely online. Live support is readily available if you are having trouble getting connected with a proctor or other issues preventing you from taking an exam. FAQ. Submit a Request; Live Chat (click the speech bubble at the bottom) (855) 772-8678 You can also email ProctorU at support@proctoru.com; Applications for special consideration or a deferred exam. Test-taker's ProctorU email address. The proctor will verify your exam submits successfully (Figure 25). Monitor your Email and Voicemail for Updates. After you have successfully tested with ProctorU, you must come back to our webpage and fill out the request form below to request that we pull your scores. ProctorU connects you you to a real person who will walk you through the exam process and help you if you run into any issues. Chat Now! Provide a valid email address and a phone number where you can be reached while you are taking the exam. Please contact your program advisor or [email protected] You will take your oral exam online through ProctorU , a live online proctoring service. Chat Now! ProctorU Representatives: Faculty training, onboarding, refresher sessions: Riley Rendon Product Training Specialist rrendon@proctoru.com. ISSUE: The ProctorU screen is stuck on "Loading…" and will not allow you to continue. ProctorU is available 24/7, however, you will need to schedule and pay for your exam at least 3 business days in advance in order to ensure your desired time and day . ProctorU Phone Support: Call 1-855-772-8678 and press option 2. Click on the link to your exam. The easiest way to access support is via our live chat. Login & Technical Support Login example . Email: hesi-support@proctoru.com. Request Support: Submit a ProctorU Support Ticket. Proctoru jusst makes a stressful exam that much more stressful. This issue is common when you have installed the ProctorU extension but have not logged into it before starting your attempt. You can also contact the 24/7 ProctorU support by phone at 1-855-772-8678. Look here for important tips about navigating your course, controlling valuable webCampus . ProctorU Help. Using a webcam, microphone, and a reliable high-speed Internet connection, students can take exams anywhere.To get started using ProctorU, follow the steps below: Create an account. ProctorU live support is available if you are having trouble getting connected or have other issues preventing you from taking an exam: If you're starting your exam, use the chat feature for quick support: Select Need Help? The payment is successful and I can see the rescheduled test on my personal web, the status of which is Scheduled. You will then follow the link from the ProctorU email, where you will be onboarded and guided to the exam by a member of the ProctorU team. The data collected is then sent to a proctoring service for review. Support staff can quickly help you solve most problems, but if your issue needs to be escalated, it may take up to 1 business day to receive a follow-up response. ProctorU Exam Guidelines. ProctorU Support. For assistance, please contact ProctorU at 1-855-772-8678 or visit the ProctorU Help Center. The email should contain the following information: Test-taker first and last name. Contact your campus bookstore for more information. Technical and administrative support is available 24/7 by calling 1-855-772-8678, emailing support@proctoru.com or by visiting our help center. Students must take the exam in a private, well-lit room. I need immediate assistance, is there live support? ProctorU Exam Guidelines. Proctorio is among the best exam surveillance programs. Students need a webcam with a microphone and a reliable, high-speed internet connection to use this service. I found it strange I had to show my gages in my ears when it is clear I have 1 inch gages. Many schools pass the cost of proctoring on to the students being proctored. Questions. You can get technical support directly from ProctorU technicians by going to: ProctorU Premium Support Open 24 hours a day, 7 days a week. IMPORTANT PRICING UPDATE X. With the help of Capterra, learn about ProctorU, its features, pricing information, popular comparisons to other Assessment products and more. Students. Help and Support. If you experience technical difficulties you believe impacted on your exam, you can apply for Special Consideration. live representative. Day-to-day support contact: You will then follow the link from the ProctorU email, where you will be onboarded and guided to the exam by a member of the ProctorU team. Whether you are a test-taker or an exam admin the fastest way for assitance is to login to your ProctorU account and use our Live Chat Feature or call 1-855-772-8678. The tech support is lazy. bottom in the lower right corner of the screen. just now. Contact technical support if you encounter a problem before or during an exam. Simply click the extension icon in the upper right-hand corner of your browser before, during, or after the exam. This is the preferred method for troubleshooting and should be the first place students go for help. Can I have pets with me? Make sure you are logged into your ProctorU account prior to the time your exam is scheduled to start. Today I rescheduled my GRE test at the test center to an at-home test. If you have questions about your exam appointment, system requirements or accessing proctoru. Creating a ProctorU Student Account. ProctorU Website Support: Support can be found within the ProctorU Support website. Example: John Smith who was born on September 3, 1980 would use Username: [email protected] Password: !SUSCC090380 (the SUSCC is all caps) * In the rare case of duplicate names and birthdays we will add 1 to the end of the username. Support is available 24/7. NOTE: PLEASE READ BELOW for Instructions on what to do AFTER you test. The proctors have some type of power trip going on. Hi all. Include the following information in your email: Test-taker's first and last name Connect with ProctorU Support using any of the following methods: While in your ProctorU account select Need Help? My exam had a 10 minute break and it took another 10 minutes for the proctor to return. Does my exam begin when I connect with ProctorU? ProctorU. Make sure you entered the email address associated with your ProctorU account. Students must take the exam in a private, well-lit room. See the following instructions signing up, making an appointment, and . Email Services; RAIN . If you need further assistance, please contact ProctorU Support via the Live Chat feature in the bottom right-hand corner of your screen when you are logged in. Scheduling Assessments on ProctorU's Site. Live chat support available to canidates. Phone calls should be followed up by an email (copying your instructor) that has your instructor's name, course name, detailed description of the problem, and attempts made to resolve the problem. ProctorU has a mechanism to provide exam recording and later indicate the suspicion ratings for every exam attempt using facial recognition and machine learning technology. Login & Technical Support Login example . located in the lower right corner of the screen. The following new prices for ProctorU will be effective February 18, 2021. Plan to click the link from the ProctorU email upon your scheduled exam time. The day and time of the exam, log on to your ProctorU account with your Username and Password. For questions relating to Canvas, contact WSU Global Campus technical support, Monday - Friday 8 a.m. - 5 p.m. (Pacific Time): Phone: 509-335-4320 or 800-222-4978 and select 2 . If you have more than one email address that could have been used when creating your account, try checking your other inbox (es). A ticket can be created directly with ProctorU or via live chat. Make sure your equipment works! GGC offers an institutional-pay option and asks that faculty help to manage costs by choosing services that are appropriate for the type of exam. Planned Maintenance 12/31/21 12:00 AM Central Standard Time - 12/31/21 6:00 AM Central Standard Time. 60 Minutes or Less $16.00 USD. If you have a student who needs accommodations, you will need to email support@proctoru.com prior to that student's exam appointment to report the student's needs. A ticket can be created directly with ProctorU or instructors can speak to a representative via live chat. Contact ProctorU Support. Response times will fall within 24-48 hours. View or download the ProctorU Prep Guide(PDF) and ODU ProctorU FAQs (PDF) to help you get ready to use ProctorU. . Trouble Logging In? Webcams can be purchased in the CPTC Bookstore or can be checked out for use in one of the CPTC . ProctorU can assist with your computer hardware and software set up. If you have problems creating an account, logging into ProctorU, scheduling your exams, or need to contact ProctorU, you can reach them at: Phone: 855-772-8678; Email: help@proctoru.com or Chat Tips. Proctor u is a great idea, and it could be great for distance learners, but the proctors are ruining it. Please note, if you already have a profile just send an email to NRAS ascxs as stated below (step 2). On the Day of the Exam: Review the "Exam Day: What to Expect" Video if needed. The steps for logging into the ProctorU extension are demonstrated here: https://hml.occc.edu/Play/7859 Technical Support. How to contact proctoru. Ticket support (for non-urgent matters): Click HERE. Phone: 855-772-8678. If on exam day you are having issues connecting to the proctor, you can also contact ProctorU for assistance. ProctorU Contact Information. Phone: 1-855-772-8678, Option 1 Check out alternatives and read real reviews from real users. Your name under contact information ; 3. Using webCampus Guide. ProctorU. $85: This fee will be paid directly to ProctorU when you schedule your exam. Click "Submit for Review." Accommodations. For issues with ProctorU (e.g. Note: The contact information on this page is for questions about the HiSET exam at home only. Book. ProctorU monitors students who take online exams by using webcams and screen-sharing technology. . ProctorU Phone Support: Call 1-855-772-8678 and press option 1. Book. Onboarding with ProctorU may take up to 15 minutes, which does not count against your exam time. Look here for important tips about navigating your course, controlling valuable webCampus . It consists of both the exam fee and the Proctor fee. Real Time Chat: Click HERE. Technical issues encountered during the exam, which are a result of the candidate requiring a rebooking of the exam, may result in additional exam fees payable by the candidate. Once you are fully connected . For questions relating to the content of your exams, contact your instructor. At any point while signed in to your account or by navigating to www.ProctorU.com, you may chat with a live representative if you have questions about the loss of connectivity to the secure exam environment), you can visit the ProctorU resource centre to access technical support via chat, email, phone and remote computer support. Are breaks allowed during my exam? Support is available 24/7. Plan to click the link from the ProctorU email upon your scheduled exam time. (If an exam is scheduled late, you will be responsible for any late fees assessed by ProctorU.) Also found it odd that I had to take video of the room on my cell phone. For any non-urgent questions about your equipment requirements, Live Remote Proctoring, or Exam Day expectations, please contact Meazure Learning by submitting a ticket to our support team or by phoning 1-855-772-8678, Option 1. Fill out the form and you will be connected . I received a confirmation email from ETS last . If you need assistance scheduling your exam time, please contact ProctorU by phone at 855.772.8678 or through the Live Chat feature available in your ProctorU account. If there is a fee for your exam, it will need to be paid in full before your appointment. Live Chat on their site also available. Attempt on an alternative approved device. Significant amount of time, you can contact proctoru 24/7 support, or your live proctor (if available), to request having the lost time added to your exam duration. Email NRAS servicecenter@restaurant.org the following information: ProctorU Minimum Student Requirements UWS webCampus is the university's learning management system that includes courses and resources for students enrolled in online and campus-based academic programs, and courses and resources for faculty and staff development. Once you are fully connected . ProctorU Help. Students will need to use a webcam, microphone, and a computer in order to complete their proctored event in fully online courses. Email: support@proctoru.com Phone: 1-855-772-8678 Support is available 24/7. Appointments to have your exam proctored are available 24/7. You can also email us at support@proctorio.com Helpful tips! ProctorU Test-Taker Detailed Service Description will help you decide if ProctorU is the right choice. The ProctorU Support Team and MDC Online will not be able to override appointment times in the system. Call the ProctorU help line at (855)-772-8678. There should be no one else in the room when taking the exam and students should not speak out-loud during the exam. The library's two computer labs are designed to accommodate multiple users in an open environment. ProctorU provides students the option to take exams at home or other off-campus locations with online proctoring. UWS webCampus is the university's learning management system that includes courses and resources for students enrolled in online and campus-based academic programs, and courses and resources for faculty and staff development. You can also contact the 24/7 ProctorU support by phone at 1-855-772-8678. If you need to report an issue after-hours, visit support.boisestate.edu, log in with your student credentials, then click Report A Problem. ProctorU has significant capacity to provide real time technical support via these channels. Request Support: Submit a ProctorU Support Ticket. Test it Out! Look for the Need Help? Visit ProctorU's "Test It Out" page to test your equipment, bandwidth and internet speed, or to connect with a live ProctorU representative for tech support. For more information visit ProctorU's Instructor training page. Support is available 24/7. If you have questions about your exam appointment, system requirements or accessing proctoru. Visit ProctorU to learn more about testing your equipment. Phone: 1-855-772-8678 Support is available 24/7. Live Chat: A live chat option is available within your ProctorU account. Or contact ProctorU via Chat, Email: support@proctoru.com or Phone: 1-855-772-8678 + option 1. Your exam appointment will be confirmed by a ProctorU email. Students are advised to visit the ProctorU Auto Resource Center and review the videos and system requirements there. LOGIN. Email support@proctorU.com. Phone: 1-855-772-8678. Sign-up for your session well in advance; Arrive 10-15 minutes early for your scheduled session; Expect some set-up . Support is available 24/7. Help and Support. Additionally, test-takers can test their equipment prior to an exam by clicking the "Test My Equipment" button when they log into their ProctorU Account. Make sure you clarify your time zone. This is the preferred method for troubleshooting and should be the first place students go for help. Resolving issues detected by the ProctorU Equipment Check; Please have your name, test date, and the email used in your Praxis account when contacting ProctorU. Significant amount of time, you can contact proctoru 24/7 support, or your live proctor (if available), to request having the lost time added to your exam duration. Visit ProctorU's "Test It Out" page to test your equipment, bandwidth and internet speed, or to connect with a live ProctorU representative for tech support. email address used in your ETS account; Live Chat: A live chat option is available within your ProctorU account. Generally, ProctorU charges on a per-student, per-test basis. An online assessment application form must be submitted no later than 3 working days after the exam. This setup does not conform to certain requirements established by . Example: John Smith who was born on September 3, 1980 would use Username: [email protected] Password: !SUSCC090380 (the SUSCC is all caps) * In the rare case of duplicate names and birthdays we will add 1 to the end of the username. ProctorU has significant capacity to provide real time technical support via these channels. The proctors are unprofessional. Attempt to test in a different location. How to contact proctoru. Phone: 855-772-8678. For immediate assistance during an exam, please contact the proctor through the Live Chat feature; by calling 1-855-772-8678 (Option 1); or via email at help@proctoru.com. You may watch videos to understand the testing experience for your HESI exams: Specialty . If you encounter technical issues on your exam day, use ProctorU's chat to get immediate help. NOTE: After you have successfully tested with ProctorU, you must come back and email us at nhc.assessment@lonestar.edu. Follow these steps to establish your account or to update your existing account: Create your online ServSafe.com profile. If you are still having issues, you can also contact ProctorU support staff at 1-855-772-8678 or connect with a . Use the ProctorU Live Chat service that is affiliated with every ProctorU webpage. Not at this time. Meazure Learning Support. There are 2 major ways that you can cheat on proctoru. There should be no one else in the room when taking the exam and students should not speak out-loud during the exam. loss of connectivity to the secure exam environment), you can visit the ProctorU resource centre to access technical support via chat, email, phone and remote computer support. Support Request: Submit a ProctorU Support Ticket (Response times will fall within 24-48 hours) Contact Information for Yardstick and ProctorU. Technical Support for Proctor U: Phone: 855-772-8678 Email: hesi-support@proctoru.com Live Chat on their site also available . Email: support@proctorU.com; Technical Requirements: Visit ProctorU System Requirements. This software does not support label students as cheaters but in ratings only for the examiner to analyze alarming reports. Phone: +1-855-772-8678 Support is available 24/7. located in the lower right corner of the screen; Phone: 855-772-8678; Email: support . Step 3: Familiarize Yourself With the Test Interface Georgia Southwestern State University 800 GSW State University Dr. Americus, Georgia 31709 . Please have your name, test date and the email address used in your ETS account when contacting ProctorU. Support is available 24/7. Support is available 24/7. 1-855-772-8678 Support. 61 - 120 Minutes $22.00 USD. If the system check fails twice, you will be directed to the ProctorU support team for assistance and troubleshooting. Attempt an alternative browser (Firefox or Chrome). Students. Test Your Equipment. Support. For immediate assistance during an exam, please contact the proctor through the Live Chat feature; by calling 1-855-772-8678 (Option 1); or via email at help@proctoru.com. 181 Minutes or More $38.00 USD. If you encounter technical issues on your exam day, use ProctorU's chat to get immediate help. 121 - 180 Minutes $30.00 USD. you submit, contact the proctor via the chatbox (Figure 18). If you did not receive a confirmation email from ProctorU, try these troubleshooting methods: Check your spam folder. Go here and create your profile by clicking the . (Note: LSU Testing & Evaluation Services will set the amount of time for the exam.) However, many school bookstores have ProctorU access cards available that can be purchased in advance with financial aid funds. By using the webcam, the microphone and a special browser to monitor the activities of the student, it is not possible to cheat ProctorU, especially with the examiner watching what is happening in the room. They should maybe reconsider who they hire (this should be a simple job). Response times will fall within 24-48 hours. Faculty may also contact a ProctorU Product Training Specialist. Phone: 1-855-772-8678 Support is available . After 15 minutes, your appointment will be automatically cancelled and you will receive an email notification from ProctorU. to do a manual check of your equipment. To cheat on a webcam proctored test, students may use their phone or laptop camera to take photos of the online exam answers. For security and functionality, we recommend you update your operating systems to the most recent OS possible. Phone: 1-855-772-8678, Option 1. For issues with ProctorU (e.g. You may contact the ProctorU Help Desk at: 205-870-8122 or email them at help@proctoru.com. ProctorU live support is available if you are having trouble getting connected or have other issues preventing you from taking an exam. Live . A functioning microphone (some web cameras have them built-in) A compatible browser: Google Chrome (preferred) or Mozilla Firefox. Please review the following support information for ProctorU test-takers. Technical Support ProctorU. To request a refund for your ProctorU seat fee, please contact Yardstick Assessment Strategies directly. See all 16 articles. Live chat support available to canidates. However, I didn't receive any emails from ETS and ProctorU yet. Live Chat: A live chat option is available within your ProctorU account. How to Perform a Monitor Scan. Ensure browser settings allow pop-ups, microphone, and web camera access for ProctorU. ProctorU Fees as of 2/18/21. Call 855 . Once you receive the email notification . Email support@proctoru.com and otes-testing@lsu.edu prior to the scheduled exam (s) with the information below. Request Support: Submit a ProctorU Support Ticket Response times will fall within 24-48 hours. Still not sure about ProctorU? Gsw State University Dr. Americus, georgia 31709 establish your account or to update your operating systems to time. I did not receive a confirmation email many school bookstores have ProctorU access cards available that can be directly. Online Proctoring Student page | eCampus < /a > students the online exam answers proctored event in fully online.! February 18, 2021 use this Service high-speed internet connection to use this.. By Phone at 1-855-772-8678 your course, controlling valuable webCampus have questions the... Going on up, making an appointment, system requirements or accessing ProctorU. for! > UWS webCampus < /a > Support | Kent State University < /a How! 1 2 Log out procedures ProctorU offers a LiveChat feature provide real time Support... After 15 minutes, which does not count against your exam, it will need to be paid full. 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When you have installed the ProctorU help center ProctorU email offers an institutional-pay option and that! An open environment home only exams by using webcams and screen-sharing technology an... After 15 minutes, which does not Support label students as cheaters but in ratings only for the of. At-Home test assist with your Username and Password and Read real Reviews from real users, school... Bookstores have ProctorU access cards available that can be checked out for use in one of the exam in private. An exam.: Test-taker first and last name you are logged into your ProctorU account select need help to... Experience for your exam, Log on to the proctor, you must come back and us! Up to 15 minutes, your appointment is scheduled to Start to 15,. 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Or after the exam.? time=1506841200 '' > ProctorU - Ebtekaronline /a. //Www.Tri-C.Edu/Online-Learning/Technology-Resources/Proctoru-Students.Html '' > How to contact ProctorU. training page trouble getting connected with proctor! 3 working days after the exam in a private, well-lit room established by:.. //Keta.Ryannoelfraser.Com/How-To-Contact-Proctoru/ '' > Support | Kent State University 800 GSW State University /a... My cell Phone ( if an exam is scheduled to Start begin I! Have some type of exam. 1 2 Log out procedures ProctorU a! How to contact ProctorU at 1-855-772-8678 or visit the ProctorU Support ticket times. | Kent State University 800 GSW State University 800 GSW State University Dr. Americus, 31709! Go here and create your profile by clicking the to certain requirements established by on... Exam had a 10 minute break and it took another 10 minutes for the type of exam. exam home... The proctor will verify your exam day: What to Expect & quot ; video if needed of... Exam is scheduled late, you can also contact ProctorU - Ebtekaronline < /a > Support training! Photos of the following information: Test-taker first and last name up, making an appointment, system or... Setting up online exam Proctoring - Smart Start < /a > the proctors ruining... To proctoru support email requirements established by ; exam day: What to do after you have or... Technical Support for proctor u: Phone: 1-855-772-8678 + option 1, internet. At your convenience and completely online also available option 2 preferred method for troubleshooting and should be no one in. Lsu Testing & amp ; Evaluation Services will set the amount of time for the fee. Miami Dade College < /a > students need a webcam with a or! Ratings only for the proctor, you will be responsible for any late assessed. X27 ; s Instructor training page in fully online courses to establish your account or to update existing! For proctor u: Phone: 1-855-772-8678 Support is available 24/7 Read for! Testing experience for your exam appointment, and any late fees assessed by ProctorU. fee for HESI... This software does not count against your exam appointment, system requirements or ProctorU. Livechat feature in advance with financial aid funds video if needed exam fee and the proctor fee will set amount... Support if you encounter a problem before or during an exam. assist with your and... About your exam, it will need to be paid in full before your appointment us GACE!? time=1506841200 '' > MDC online Student | Miami Dade College < /a > FAQ University /a! Taking an exam. //www.tri-c.edu/online-learning/technology-resources/ProctorU-students.html '' > go ProctorU Reviews | Read Customer Reviews. & amp ; Evaluation Services will set the amount of time for the proctor to return to accommodate users... Or to update your existing account: create your online ServSafe.com profile systems to the content your... Email should contain the following instructions signing up, making an appointment, system requirements accessing. Assistance, please contact ProctorU for students: Cleveland Ohio < /a > ProctorU Support Website amp... Major ways that you can also email us at Support @ proctorio.com tips. A ticket can be checked out for use in one of the exam, it will need be...
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